Retailers think they're winning on customer experience, but data tells a different story:
86% of retailers give themselves high marks.
Average customer satisfaction score (NPS) lags behind the…
- Retail expert Kit Campoy brings her insights to Shopping Basket in a new must-read series about: Leadership & Motivation: Discover effective strategies for leading retail teams. Human…15.03.2024
- Dunnhumby and Placer.ai join forces to empower retailers with hyper-local customer data! This new partnership offers: Store-by-store shopper insights: Analyze customer behavior and…12.03.2024
- A new study reveals nearly 60% of Gen Z prefers to shop for groceries in-store, mirroring Baby Boomers. Forget online convenience - in-store shoppers prioritize product quality, immediate…11.03.2024
- A recent survey by First Insight reveals a potential "AI perception gap" between retail CEOs and their teams. While both parties see value in AI, their priorities differ: Management prioritizes…06.03.2024
- A new survey by Upside reveals consumer preferences for loyalty programs. Analyzing data from 1,900 individuals, the study highlights: Grocery reigns supreme: Dominating the loyalty landscape…05.03.2024
- While the recent Wendy's controversy highlighted concerns around "surge pricing," a different form of dynamic pricing is emerging for brick-and-mortar stores. This approach utilizes advanced…04.03.2024
- While the agility of startups often draws envious glances from established brands, the reality is that size offers unique advantages. This article argues against the futile attempt for large brands…01.03.2024
- Brits are turning to promotions and deals more than ever, with spending on these items jumping 4% compared to the same period last year, according to Kantar. This report dives into the impact of…28.02.2024
- The global food retail market is on an upward trajectory, projected to reach a staggering $8.54 trillion by 2030, according to Persistence Market Research. This significant growth, fuelled by a…27.02.2024
- Online home decor sales are surging, with nearly 83% of consumers open to buying these items digitally, according to a new report. However, in-store shopping remains strong, with over half of…27.02.2024
- Hold onto your shopping bags, retailers! The industry is evolving at the speed of light, and staying ahead of the curve is crucial. This article unpacks the hottest tech trends impacting retail today…26.02.2024