How to Empower Your Workforce to Create Repeat Loyalists
No industry faces disruption as acutely as retail right now. Online-only retailers are challenging every piece of a retail puzzle that has not changed much in the last century. How do traditional retailers grow market share and revenue? Upon first glance, faster shipping and more customized in-store experiences seem like the most obvious answers. There is one critical component that retailers tend to overlook, however: workforce productivity.