According to a survey of more than 1,000 consumers from UPS subsidiary Ware2Go, more than half (55%) of respondents say they’re purchasing from online retailers they’ve never shopped with before. Almost nine in 10 (87%) of respondents are shopping online, and 64% have replaced traditional weekly...Read more
It’s easy to paint business advice in black and white, but the nuances of each business mean each has a unique decision to make on whether to spend or save.Read more
Bazaarvoice research combining page views, orders, reviews and surveys reveals high demand for leisure goods during lockdown, not just basic necessities – but also issues with availability.Read more
According to the fourth annual Customer Expectations Report from customer service platform Gladly, 84% of surveyed consumers go out of their way to spend more money with brands that deliver personalized customer service experiences. Read more
The COVID-19 pandemic is likely to alter consumer behaviors permanently and cause lasting structural changes to the retail and consumer goods industries.Read more
Inevitably, COVID-19 will fade and life (and business) will resume. However, experts generally agree there will be a “new normal” where things won’t quite be the same as they were pre-outbreak. Read more
The Covid-19 pandemic is radically changing customer journeys across the marketing spectrum, exposing gaps in the process and suggesting ways to improve post-outbreak.Read more
More than two-thirds (70%) of UK marketers say their ability to accomplish current goals has been ‘significantly’ or ‘somewhat’ compromised by furloughs in their business.Read more
