According to a recent survey of 1,000 FMCG shoppers from advertising platform Criteo, many consumers have already used online delivery services for their grocery purchases. Forty-three percent of respondents have had groceries delivered by mail, and another 35% have not but would consider this...Read more
Pizza Hut will implement the Medallia Experience Cloud customer experience platform. Leveraging the cloud-based technology, Pizza Hut intends to expand its ability to interact with customers and employees in real time. Read more
Despite being raised with technology, Gen Z (14 to 24 years old) still value the physical store experience for all phases of the shopper journey, in particular when compared to millennials and Gen X, according to a report from A.T. Kearney. Read more
According to a new special report from Boston Retail Partners (BRP), “The Need for Unified Commerce,” 87% of consumers are interested in a personalized and consistent experience across all shopping channels. Read more
Lego believes it has a role to play in equipping children with the skills they might need in a future job market set to be disrupted by automation.Read more
According to Deloitte’s annual holiday forecast, holiday retail sales are likely to increase between 4.5% and 5% year-over-year in 2019. Overall, Deloitte’s retail and distribution practice projects that holiday sales will exceed $1.1 trillion during the November 2019-January 2020 timeframe.Read more
According to “Online Ordering in Grocery: State of the Industry Benchmark,” a new study from retail research firm Incisiv and AT&T, grocery retailers who have offered online delivery for at least 12 months report an increase of 15.8% in incremental revenue, 30% higher than their pre-launch...Read more
According to a new survey of more than 500 U.S. consumers from online brand management firm Yext and Forbes Insights, 60% of respondents expect brands to deliver consistent, accurate information across online touchpoints, including a brand’s website, third-party sites, apps, and social media. ...Read more
The majority of British brands are far more salient than they are meaningfully different, which puts them in a vulnerable position at a time when fame is no longer enough to drive brand growth.Read more
According to a new survey of about 1,800 consumers from omnichannel marketing platform Valassis, while 48% of respondents begin their online shopping in search of a particular brand, 59% of all respondents and 66% of Amazon Prime members state they are more price-driven than brand-driven. Read more
British brands are being urged to focus less on short-term sales and invest more in long-term brand building as their value growth and capacity to innovate slips further behind the rest of the world.Read more
According to the 2019 Holiday Shopping Study from marketing intelligence technology company MiQ, 65% of holiday shoppers will use a mobile device to shop, and 65% will make an online purchase via mobile. Read more
