COVID-19 is altering consumer behaviors and many of these shifts could be permanent. Online ordering, curbside pickup and home delivery may have been growing in popularity before the coronavirus pandemic began, but they weren’t yet the norm. Read more
In early 2020, retail was predictable. Clothes were neatly stacked on shelves and displayed on mannequins, shoppers browsed in search of just the right item, and online orders came into the warehouse and awaited fulfillment. Then COVID-19 hit, and a new reality emerged. Read more
According to a survey of more than 1,000 consumers from UPS subsidiary Ware2Go, more than half (55%) of respondents say they’re purchasing from online retailers they’ve never shopped with before. Almost nine in 10 (87%) of respondents are shopping online, and 64% have replaced traditional weekly...Read more
It’s easy to paint business advice in black and white, but the nuances of each business mean each has a unique decision to make on whether to spend or save.Read more
Bazaarvoice research combining page views, orders, reviews and surveys reveals high demand for leisure goods during lockdown, not just basic necessities – but also issues with availability.Read more
According to the fourth annual Customer Expectations Report from customer service platform Gladly, 84% of surveyed consumers go out of their way to spend more money with brands that deliver personalized customer service experiences. Read more
The COVID-19 pandemic is likely to alter consumer behaviors permanently and cause lasting structural changes to the retail and consumer goods industries.Read more
