Shoppers are buying more goods than ever online, but they also are increasingly picking the items up at — and returning them to — brick-and-mortar store. That's according to JDA Software's third annual “JDA Consumer Survey,” in which 50% of respondents used BOPIS services in the last 12 months, up 44% from JDA's 2015 consumer survey. In-store returns of goods purchased online is also way up: Nearly one in three shoppers took advantage of buy online return in store (BORIS) services this year, up from only 20% in 2016.
