A new survey finds online shoppers are increasingly unhappy:
- 88% of US & 79% of UK consumers report unmet expectations.
- Top frustrations: Increased prices, late deliveries, and high shipping costs.
- Gen Z most dissatisfied: Report high rates of negative online shopping experiences.
Consumers are demanding:
- Lower prices, free shipping, and faster delivery.
- Many plan to tighten online spending due to inflation.