Even pre-pandemic, retailers were keenly aware of intensifying pressures on their businesses. These included once-loyal customers growing restless, increased price transparency amidst heightened competition, and the accelerating pace of changes in shopper, market and competitor behaviors – all...Read more
A focus on health, at-home moments, comfort and indulgence, e-commerce and value are the five major themes that have largely defined pandemic-era consumer behavior, according to The Coco-Cola Co.’s Coca-Cola Refreshing Insights: The State of the Consumer, Retail & FSOP report.Read more
Candy remains the most popular Easter gift, according to survey by Numerator, with 90% planning to purchase candy for Easter 2021, down slightly from 93% for prior years. Read more
According to the most recent Deloitte Global State of the Consumer Tracker, which surveys at least 1,000 consumers in 18 countries including the U.S., three in four U.S. respondents plan to spend the same or more on apparel and restaurants in the coming weeks.Read more
According to a new survey of consumers from digital savings platform Offers.com, three in 10 (31%) respondents say that since the start of the pandemic, they have become more likely to choose less expensive products or look for a good value. Read more
2020 was the best and worst of years for retailers. It saw the demise of some much-loved stores, while others went from strength to strength. Retailers able to pivot have proven they can use technology not only to unlock new efficiencies, but also to build new customer relationships. Read more
Eight in 10 consumers plan to shop online in some fashion, even when the COVID-19 pandemic comes to an end, a “staggering” statistic that reflects how far the digital acceleration of e-commerce has migrated across all demographics, geographies and industries.Read more
