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  • AI Automation Customer Service Generations
    Consumer views on customer service automation vary by generation
    According to a new survey from artificial intelligence (AI) platform InRule, younger consumers in general have a more favorable view of customer service automation than older consumers. 
    20.03.2023
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  • Brands User Profiles Targeting
    The law of brand user profiles: The sharpest nail in the coffin of hyper-targeting
    Data shows B2B brands, like B2C, generally serve the same customers, which demonstrates the wisdom of marketing to every buyer in your category.
    15.03.2023
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  • GDPR UK New Bill Marketing
    UK Government reintroduces GDPR replacement bill with new reforms for marketers
    The reformed bill has a number of implications for marketers, including further clarification around legitimate interest, changes to cookie consent exemptions, and a reduction in compliance paperwork…
    09.03.2023
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  • Consumer Spending is flat from a year ago
    KPMG: Consumers will spend more in these product categories
    According to the new “KPMG Consumer Pulse Winter 2023” report, based on a survey of 1,000 U.S. consumers, 58% of respondents anticipate they will spend more on groceries in winter 2023 than in winter…
    28.02.2023
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  • Retail employee digital workplace
    PwC study shows what consumers want for better in-store experiences
    Helpful sales associates are the No. 1 reason customers will shop in-store. 
    20.02.2023
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  • Print Power 2023 Media Predictions
    Brands that have been experimenting with print’s unique benefits are achieving stand-out
    Find out more in Print Power’s exclusive new Print Media Predictions 2023 booklet that brings you invaluable predictions from prestigious print media specialists like Kim Skjoldborg, professor and…
    13.02.2023
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  • Instore Shopping vs Online
    Mastercard: In-store spending tops online in January; total sales up 8.8%
    Consumers continued to spend in January even amid inflation and an uncertain economic environment. 
    13.02.2023
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  • Brand Awareness In-Store 4P Marketing
    Marketers, give the 4Ps a chance
    Far from being an outdated concept, the 4Ps are a fundamental tool for modern marketers and if you want to turbocharge your activity – combine them. 
    10.02.2023
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  • Cost of Living Capgemini Grocery Trends 2023
    10 Grocery Industry Trends To Watch In 2023: Capgemini
    The grocery industry continues to face numerous disruptions – rising supply chain costs, labour and raw material shortages, geopolitical conflicts, changes in consumer behaviour and…
    10.02.2023
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  • Online Shopping Inflation Better Value
    Study: Inflation-weary consumers turning online for better value
    Most consumers are prioritizing value over brand loyalty — and they are going online to find it.
    02.02.2023
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  • Customers have issues with unprepared staff and lack of product knowledge
    Here’s what customers don’t like about stores
    Shoppers are returning to stores, but it doesn’t mean they’re happy with the experience. 
    30.01.2023
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  • Salesforce Customers Spending Money Retailers
    Customers will spend money with retailers who offer these features
    Consumers are reassessing their retail spending, but will shop at retailers that provide the right type of customer experience.
    27.01.2023
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