Short wait times and other factors drive retail, grocery and restaurant customer satisfaction when it comes to picking up goods ordered online.Read more
This holiday season will be challenging for CPG/ FMCG manufacturers as pandemic-induced uncertainty is making it difficult for brands to confidently plan seasonal marketing activities.Read more
Advertisers and agencies must reappraise the value of legacy media and stop relying on ‘clicks’, ‘likes’ and ‘shares’ if they’re to win and cultivate quality attention. Read more
New research from Kantar finds that marketers are overestimating the impact of factors such as brand versus performance and multimedia, and underestimating creativity and brand size when it comes to ad effectiveness.Read more
Magazine media reach up-market audiences who tend to be light television viewers. Increasingly, however, magazine media’s expanded reach on mobile and social media means that they can also be deployed on a more tactical basis. Read more
Fresh evidence has emerged of the effectiveness of direct mail and door-drops since the outbreak of Covid-19, with rises in both viewing frequency and interaction, according to new official figures from Jicmail.Read more
To understand how to adapt to the new realities of society, business and the consumer economy, brands need to address the evolving needs of customers, clients and citizens.Read more
This isn’t the endgame for physical retail. It certainly feels apocalyptic, given recent bankruptcies in the sector. For many retailers forced to close for months, COVID-19 put pressure on finances already strained by the rise of e-commerce.Read more
Home and local experiences taken on increased importance amid the COVID-19 pandemic and retailers and consumer goods companies must tailor their products and services accordingly.Read more
Despite lockdowns easing and the threat of the pandemic receding in the UK, at least for now, 30% more marketers are planning to cut their budgets than increase them in the second half of the year. Read more
